Contact Us
Have a question about how we research and rank crypto casinos for US players, spotted something that needs correcting, or want to suggest a site we haven't covered yet? This page explains the best ways to reach the BTC Casinos team and what to expect when you do.
We're an independent comparison and review site — we don't operate a casino, take deposits, or process withdrawals. If your question is about a specific casino's account, a pending payout, or a bonus dispute, you'll need to contact that operator's support team directly.
What You Can Reach Us About
We genuinely read every message, though response times vary. Here are the kinds of enquiries we're best placed to help with:
- Factual corrections — If something in one of our reviews is out of date or inaccurate, tell us. We take accuracy seriously and will investigate and update promptly.
- Site suggestions — Know of a new crypto casino we haven't reviewed? We're always looking to expand our coverage of the best emerging platforms for US players.
- Editorial questions — Curious how we score and rank sites, what our methodology covers, or how affiliate relationships are handled? We're happy to explain.
- Partnership and press enquiries — Operators, PR contacts and journalists can reach out via the same channel; please mark the subject clearly.
- Responsible gambling concerns — If you or someone you know needs support, please contact the National Problem Gambling Helpline at 1-800-GAMBLER directly. They provide free, confidential help 24/7. You can also visit our Responsible Gambling page for further resources.
How to Reach Us
The best way to get in touch is by email. Send your message to [email protected] and include as much detail as you can — the specific page or casino you're referring to, the nature of your question, and any relevant context. We aim to respond within two to three business days.
We don't currently operate a live chat or phone line. All editorial and general enquiries are handled by email only.
About Our Reviews — a Quick Note
BTC Casinos earns revenue through affiliate partnerships. If a reader follows a link to a casino and creates an account, we may receive a commission from that operator. This commercial relationship is disclosed openly and does not influence editorial ratings or rankings — operators cannot pay for a higher score, and every site we recommend carries at least one genuine limitation documented in its write-up.
Our reviews of new crypto casinos for US players cover coin support, payout speed, licensing status, verification requirements, game range, and bonus terms — including wagering conditions. You can read more about who we are and how we work on our About Us page, or review the full terms governing the site on our Terms and Conditions page.
A Few Things We Can't Help With
To save you time, here's what falls outside what we're able to assist with:
- Casino account issues — Withdrawal delays, account closures, bonus disputes and similar matters must go directly to the casino's own support team.
- Legal or tax advice — US players are generally liable for tax on gambling winnings and on crypto gains. We note this across our content, but we're not in a position to advise on your individual situation. Please consult a qualified tax or legal professional.
- State-specific gambling law questions — Offshore crypto casinos operate in a legal grey area for US players. Whether a specific site is accessible or permissible in your state is something you'll need to verify independently, ideally with a lawyer familiar with your state's gambling statutes.
- VPN or account workaround guidance — We don't advise on bypassing geo-restrictions, identity checks, or operator terms of service.
Responsible Gambling
Gambling carries real financial risk. Crypto gambling adds a further layer of price volatility — the value of coins held on a platform can fall between deposit and withdrawal regardless of how you play. If gambling is causing distress or affecting your finances, please reach out for support.
National Problem Gambling Helpline: 1-800-GAMBLER — free, confidential, available around the clock.
Offshore crypto casinos may not offer the same self-exclusion tools or player protection programmes as state-regulated operators. Our Responsible Gambling page has a fuller list of resources. BTC Casinos content is intended for adults aged 18 or over, or 21 or over where that is the applicable minimum in your state.